How To Return Your Order:

• Visit our RETURNS PORTAL within 14 days of delivery to access your free returns label.

• Returns will require label(s) and documents to be printed prior to collection or drop-off; you will need access to a printer.
• If you wish to return items from multiple brands, you will need to download a label for each delivery and ensure that the correct label is attached to each package.
• You will receive two copies of the label, one should be attached to the outside of the package and the other, titled ‘waybill doc’, should be handed to the courier.
• If you are returning the order internationally a commercial invoice may be supplied. If so, please sign it and ensure this is also attached to the outside of the package.

• Include the packing slip inside your return and please pack your order carefully to prevent damage in transit. Damaged returns may not be accepted.
• See the returns portal or the email you receive with your label to find your nearest drop off point and for instructions on how to book a collection.
• Please drop off your return or have it collected within 1 week of requesting the returns label to make sure the label remains valid and to comply with our policy.
• See our Shipping & Couriers page for articles on how to return with each of our couriers.
• Once the independent brand receives the returned item(s) a refund will be issued to your original payment method. Original delivery fees will not be refunded.
• We use different couriers for returns, dependant on your country of residence, which will be displayed in the returns portal.