We always strive to deliver your order within the estimated timeframe. However, on rare occasions, unforeseen circumstances may cause delays.
Here are a few common reasons your delivery might arrive later than expected:
- Your order includes items from multiple brands based in different countries. These will ship separately and may arrive on different dates. (You can check the country of origin in your order confirmation email.)
- Customs processing delays
- New tariffs or import regulations at the time of purchase (e.g., shipments from China to the USA)
- Unexpected events beyond our control, such as severe weather or courier strikes
If you have concerns about your order or need more information, the fastest way to reach us is via live chat. Just click the chat icon on our website to speak with a team member, available Monday to Friday, 10 AM–9 PM GMT.
Further Article Links:
How Do I Track My Order Through My Account?
I Haven't Received My Order Confirmation