Returns must comply with our policy:

• For all orders placed via Wolf & Badger, returns are FREE of charge anywhere in the world for a full refund so long as they comply with our returns policy.
• To qualify for free returns, you should request your free returns label from our returns portal within 14 days of receiving the delivery.
• All returns must be received back by the independent brand within 28 days to be accepted and eligible for a full refund.
• For returns made using our free returns service, original delivery fees will not ordinarily be refunded.
• Returns should go back to the independent brand directly using labels provided by Wolf & Badger only; please do not return your order via any other means unless directed to by us.
• You will need to include your packing slip inside the package when you return it to us. Any returns without a packing slip may not be accepted.
• All items must be returned in the original packaging provided. Where provided, any branded packaging such as dust bags, jewellery boxes and clothing tags should be included in your return.
• The item(s) should be returned unworn and in perfect condition. Any returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to you.
• If we notice that your returns rate is higher than usual, we may take the decision to deactivate your account. Should this be the case, one of our Customer Care Team will be in touch to inform you of our decision.
• Footwear should be returned unmarked, unworn and in the original and undamaged packaging.
• All face masks are final sale - unfortunately, for hygiene reasons, we are unable to accept returns on face masks.
• Briefs, swimming costumes and bikini bottoms should be tried on over underwear. Returns may not be accepted if the strip has been removed or if the items are soiled, and may be sent back to you.
• Skincare and beauty products can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any plastic wrapping intact.
• You cannot return items that have been made to order or personalised for you.
• If you have returned items to multiple brands the refunds may be processed individually. You will receive an email once your refund has been processed. Once actioned please allow 3-7 days to receive your refund back to your original payment method.
• Unfortunately, we are unable to offer exchanges. If you would like to exchange sizes, you will need to place a new order for the size that you require and return your original order.
• Returns for online orders are accepted for drop-off in-person at our stores in Los Angeles and New York, but please do not mail returns to our store locations.
• For further assistance with your order, please use the contact form below. Our dedicated Customer Service Team will do our best to resolve your query as soon as possible.