If you've been issued a UPS return label and are based in the UK, follow the steps below to arrange a free collection or drop-off.
Book a UPS Collection
Start by visiting the UPS Schedule a Collection page.
- Enter your tracking number (no spaces) as shown on your UPS label.
- Leave the UPS account number field blank – it’s not required.
- Enter the number of packages you’re returning, and estimate the total weight (most parcels are 0.5–1 kg; if unsure, use 0.5 kg).
- Select the shipping service listed on your label (refer to your label for its location).
- Choose your preferred collection date and time, and add any special instructions for the driver.
- Click "Next," review your details, and confirm your booking.
Important: Please hand your parcel directly to the courier. Do not leave it unattended. Neither UPS nor Wolf & Badger are liable for lost or stolen items left out for collection.
Drop Off Your Return
Prefer to drop off your parcel instead? Follow these steps:
- Visit the UPS Drop-Off Locator.
- Enter your postcode or street address in the search bar.
- Under "Narrow Your Search", click "Find a drop off location."
- View nearby service points on the map or list. Each result includes the full address and opening hours.
Important: Ensure your parcel is scanned at the UPS Service Point, and keep the receipt as proof of return.